Türk vatandaşı olmasına rağmen görüntülü görüşmeyi İngilizce yapmak isteyen kullanıcılarımız oluyor.
⭐Kullanıcı Türkçe iletişim kurabiliyorsa Türkçe görüşme yapılmalıdır.
⭐Farklı birisinin yardımı ile görüşme yapılmamalıdır.
Kullanıcılara verilecek bilgi;
I cannot provide English support at this time. You can reconnect immediately after this call ends. A member of our English support team will assist you. Thank you. Have a good day.
Kullanıcıya mutlaka aşağıdaki e-posta iletilmeli, user id bilgisi uzman ile paylaşılmalı ve kullanıcının İngilizce görüntülü görüşme hizmeti alması için aksiyon alınmalıdır.
(Şablon adı: Kripto - Görüntülü Görüşme Yabancı Kullanıcı Davet E-Postası)
Hello,
To initiate English video call, you can reconnect to the video call.
Our English-speaking team member, who will conduct the video call with you, is ready and happy to assist.
You can reconnect to the video call anytime between 09.00-18.00 PM by clicking the "Verify Now" button on the homepage.
If you are connected to our Turkish-speaking team again, you may end the session and kindly reconnect.
Thank you for your patience and understanding.
You can contact us 24/7 via the "Live Support" or "Contact Us" button in our application for any support you need.
BtcTurk Support contacts its users only via the phone number 444 06 11.
BtcTurk Kripto Varlık Alım Satım Platformu A.Ş
Mersis: 0332-0450-1460-0001
Regards.
İngilizce Görüntülü Görüşme Akışı
👉 Hello, welcome to BtcTurk | Kripto. My name is Ayşegül. I’ll be assisting you during this video call. Can you see me clearly and hear my voice properly? If our connection is interrupted, you can reconnect to continue the session.
👉 We’ll complete the video verification process together with a few questions. While reviewing your documents, I may not maintain direct eye contact; thank you for your understanding.
👉 To verify your identity, could you please share your date of birth in the format day/month/year? May I also have your mother’s or father’s name?
👉 Could you please share the serial number located just below your date of birth on the front side of your ID?
👉 I’ll now take your photo. Could you please hold your phone steady and move it a bit closer to your face?
👉 I’ll take photos of the front and back sides of your ID. Please place your ID on a flat surface.
👉 Then, you can tap the camera switch button to switch to the rear camera. For a clearer image, you may turn your phone to landscape position.
👉 When you’re ready, please switch back to the front camera by tapping the camera switch button.
👉 Could you please show the front side of your ID to the camera while covering the large photo or hologram on it?
👉 Could you please show the back side of your ID to the camera while covering the chip?
👉 We’re moving on to the final step. Do you accept becoming a user in order to benefit from the services and activities offered by our institution?
👉 Please do not end the call until we have fully completed the video verification process.
👉 Thank you for your patience. We’ve successfully completed your video verification. I’m now directing you back to the app so you can continue with your transactions.