Görüşmeye bağlandığında İngilizce konuşan kullanıcılara denk gelebiliyoruz.
Görüntülü görüşmede destek verecek uzman yardımcısı İngilizce konuşarak görüşmeyi devam ettirebiliyorsa; görüşme akışı İngilizce devam ettirilmeli ve ek olarak İngilizce beyan alınmalıdır.
Kullanıcının Görüşmede İngilizce Konuşması Ancak İngilizce Destek Verilememesi
Kullanıcının İngilizce konuştuğu tespit edilmiş ve İngilizce destek verilemiyorsa; herhangi bir beyan almadan ve görüşmeyi devam ettirmeden aşağıdaki bilgi verilmeli ve ardından e-posta iletilmelidir.
👉 I can not provide service to you in English at the moment. I will send you an email about your request now. Please check your email box. Thank you very much.
Kullanıcıya iletilecek e-posta:
Hello,
We work 24/7 to complete your requests quickly and accurately.
You attended the video call to verify your account; however, we were unable to assist you because we currently provide support only in Turkish. In order for us to assist you in English, we kindly ask you to share the date and time you will be available to join the video call.
For any support you may need, you can contact us via Live Support in our application by tapping the "24/7" button.
***The BitHero User Support Team contacts its users only through the phone number 444 32 36.
BitHero Kripto Varlık Alım Satım Platformu A.Ş. Mersis: 0178-1734-7850-0001
BitHero Family
İngilizce Görüntülü Görüşme Akışı
Kullanıcı ile görüntülü görüşmeyi İngilizce konuşarak devam ettirebiliyorsak akış aşağıdaki gibi olmalı ve İngilizce beyan alınmalıdır.
👉 Hello, welcome to BitHero. My name is Büşra. I will be assisting you during the video verification. Can you see me clearly and hear me well?
👉 If our call gets disconnected, you can reconnect again.
👉 We will complete the video verification process together with a few questions. While reviewing your documents, I may not maintain eye contact; thank you for your understanding.
👉 To verify your identity information, could you please share your date of birth in day/month/year format? May I also have your mother’s or father’s name?
👉 Could you please provide the serial number located right below your date of birth on the front side of your ID?
👉 I will now take your photo. Could you hold your phone steady and move it a bit closer to your face?
👉 I will take photos of the front and back sides of your ID. Please place your ID on a flat surface.
👉 After that, you can tap the camera switch button to move to the rear camera. For a clearer image, you may turn your phone to a horizontal position.
👉 If you’re ready, you can tap the camera switch button again to return to the front camera.
👉 Could you cover the star-and-crescent symbol on the front side of your ID and show it towards the camera?
👉 Could you cover the chip on the back side of your ID and show it towards the camera?
👉 Moving on to our final step. Do you accept becoming our user in order to benefit from the services and activities provided by our institution?
👉 Please do not end the call until we fully complete your video verification process.
👉 Thank you for waiting. We have successfully completed your video verification. I am now directing you back to the application so you can continue your transactions.